Refund and Returns Policy

Thank you for choosing to order with Al-Hadaya.

All our orders are handmade to our customers specific needs. Therefore, we regret to inform we do not offer refunds or exchanges on personalized products.

We do not offer refunds or exchanges on any items containing food goods, health, beauty or grooming products or any downloadable products.

If there are any problems with your purchase please contact us within 7 days of delivery at support@al-hadaya.com to notify us. Please include your order number.

If more than 7 days have passed since delivery, we will be unable to offer any returns, refunds or exchange.

We accept no responsibility for non-delivery of orders where the full address, including postal code, is not quoted correctly.

For all other items, to be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. For the Kaaba Quran, to be eligible for a return, it must still be cellophane wrapped.

We make every effort to show the colors on screen as close as possible to the products you will receive. However, we cannot guarantee an exact match. Images on this website should not be relied upon as such. The representations are limited by technology and may vary due to screen and printer settings.

Fonts: We try to be as clear as possible and include all font types in the listings of books and Qurans, as well as pictures of the inside. Please check the listings carefully.

Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Exchanges (if applicable): We only replace items if they are defective or damaged.  If you need to exchange it for the same item, please send us an email at support@al-hadaya.com Please include your order number.

Shipping costs: You are responsible for paying for your own shipping costs for returning your item via a trackable shipping service. Shipping costs are non-refundable.

Shopping Cart
Open chat
Need Help?
Hello,
How can we help you ?